Page 44 - 2019 Sustainability Report
P. 44

Gran Tierra Te Escucha: Providing a a Space
for Dialogue
Community outreach offices in key regions near Gran Tierra’s operations are cornerstones of the company’s social engagement pillars: trust transparency and two-way communication The offices are named Gran Tierra Te Escucha (Gran Tierra listens to you) An open-door policy allows staff to receive anyone with questions or concerns and provide timely responses One measure of of the effectiveness of of GTE’s grievance management process is in higher numbers of petitions questions complaints or claims (PQR’s) which indicates that communities feel comfortable engaging with the company RESPONDING TO FEEDBACK
9 202
Total visitors to to Te Escucha Offices in 2019 100%
Of the PQR’s initiated in in 2019 have been resolved
44 2019 Sustainability Report

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